Privacy Policy
The Original Bingo & Trivia Co. is committed to providing quality services
to you and this policy outlines our ongoing obligations to you in respect of
how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the
Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which
we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the
Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by telephone, by
email, via our website www.bingoandtrivia.com.au, from media and publications, from other
publicly available sources and from third parties. We don’t guarantee website links or policy of
authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your Personal Information for
secondary purposes closely related to the primary purpose, in circumstances where you would
reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists
at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such
things as an individual’s racial or ethnic origin, political opinions, membership of a political
association, religious or philosophical beliefs, membership of a trade union or other professional
body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances we may be provided with information by third parties. In
such a case we will take reasonable steps to ensure that you are made aware of the information
provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss
and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by
us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it,
subject to certain exceptions. If you wish to access your Personal Information, please contact us in
writing.
The Original Bingo & Trivia Co. will not charge any fee for your access request, but may charge
an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before
releasing the requested information. Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps
to make sure that your Personal Information is accurate, complete and up-to-date. If you find that
the information we have is not up to date or is inaccurate, please advise us as soon as practicable
so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Original Bingo & Trivia Co.
info@bingoandtrivia.com.au
1300 447 019
Refund Policy
Thank-you for engaging the services of The Original Bingo & Trivia Co. pty. ltd.
We offer a full money-back guarantee for all services rendered by the Original Bingo & Trivia
Co. If you are not satisfied with the services that you have purchased from us, you may be
eligible for a full or partial reimbursement within 14 calendar days of your purchase. We
provide our service to the best of our ability and carry it out with due skill and care
After the 14-day period you will no longer be eligible and won’t be able to receive a refund.
You will not be eligible for a refund if:
Changed your mind
Insisted on having a service provided in a particular way, against the provider’s advice
Failed to clearly explain your needs to the provider.
Numbers at your event do not meet your expectations
You cancel your event with less than 24 hours notice
If you have any additional questions or would like to request a refund, feel free to contact us
at info@bingoandtrivia.com.au
or phone 1300 447 019.